Unfortunately, there are no perfect games and World of Tanks is no exception to the rule. Users are constantly faced with a number of problems that they cannot solve on their own due to some features of the game. In order to solve all the problems that may arise while playing World of Tanks, the user is offered the so-called CPP. If we talk about what “CPP” is, then this is an abbreviation that stands for "User Support Center". The user can always contact support, which will prompt the necessary actions to resolve.
In addition to contacting technical support, a user who enters the CPP will be able to find answers to frequently asked questions, which are available on almost every resource, not to mention large companies like the World of Tanks developer. CPP has the following number of advantages that are available to the user:
- Live communication. If you contact support, then there are no robots, trained people who will help solve any questions that have arisen with the game are engaged in answers.
- Quick answers. As a rule, support responds a few hours after the user has created a ticket. In the worst case, it will take about a day to answer, which by the standards of any support is fast and comfortable for the user.
- Specifics. Support tries to solve the user's problem as quickly as possible. In case of any questions, instead of "water" the user receives specific and useful advice.
User Help Center- an extremely useful and necessary thing for every player who prefers to spend evenings in the friendly atmosphere of World of Tanks. However, not every user is aware of how to access it and where to find it. The article will tell you about all the nuances of support.
Where can I find the CPP and how can I contact World of Tanks support?
User Support Center has always been in a conspicuous place on the official portal of the World of Tanks developer, that is, Wargaming. You can find support at the very top, it is located on a small black strip. By selecting the support center, the developer will clarify the user with which game they need help with. It's no secret that Wargaming is the developer of such popular games as World of Warplane and World of Warship, but World of Tanks will need to be chosen and the user is half way to support itself.
After the user has chosen the game he is interested in, the manipulations do not end there. The user is redirected to select categories:
- Technical questions. You need to go here if the user has any problems with starting the game, errors, and everything that is somehow connected with the technical part of World of Tanks.
- Financial questions. If the user has a number of questions that are directly related to the World of Tanks economy or have problems with this aspect, then, of course, it is necessary to select the financial category.
- Account. You must go to the account category if the user experiences any problems with the personal profile. Moreover, the problems can be of various kinds, ranging from restoring access to the account, and ending with the desire to unblock the account or find out about the reasons for its blocking.
- Violations and penalties. In the event that the user violates the agreement or plays with prohibited mods, he receives a block. But there are also cases when a user receives a block without any good reasons for this, the punishment section will help to figure out what.
- The game. In the section you can find help regarding everything related to the gameplay itself. Also in the section very interesting questions of beginners are revealed, which are answered by the developer himself in a detailed format.
- Sandbox. The section contains help related to the sandbox server in World of Tanks.
- Support section. This section includes popular questions and answers about the operation of the support center for users.
Moreover, it is important to understand that after going through the section necessary for the user, he will be included in the FAQ. If you look through the "game" section, the user will be able to find dozens of popular questions and detailed answers to them. Thus, a beginner will be able to find out the information he is interested in and gain useful skills for World of Tanks directly from the developer's lips. If you need help from specialists, then you can write to support when choosing any of the questions. At the very bottom is a yellow "contact support" button. It is on the yellow button that you will need to click to contact.
After pressing the key, the user needs to select the sections again and more specifically identify the problem by clicking another button “create a request”. Next, a small questionnaire opens in which you must specify the following items:
- Email account. Here you need to write the mail to which the user account in World of Tanks is linked.
- Contact email. In the field, you will need to write another mail, which will receive a response from support.
- Nickname of the account. You must specify a login in World of Tanks, which is tied to the above mail.
- Ask a Question. The main field in which you need to describe the problem that has arisen in as much detail as possible, if possible, then attach screenshots. It is important to understand that the more detailed the user describes the problem, the faster they will help to solve it, so there is no need to save space in the field.
After filling in all the items, the user will receive a large inscription "Application received". Immediately after sending the application, the user will receive an email with the application itself, which must be checked and, if necessary, canceled. After the performed actions, the user will be added to the database and must wait for a response from the developer's technical support.
In World of Tanks, the creators took care of fair play and created a system for notifying players about violations. During the battle, the player can report another person if he breaks the rules, insults the players, or uses prohibited programs. In case communication in such a dynamic game as WoT makes you nervous, you can play calmer ones.
How the system works
To prevent people from abusing notifications, the developers have made restrictions: a maximum of no more than 5 complaints per day. If a player uses this system, he is automatically credited with an "assistant rating". The rating goes up when a player complains about an offender for valid reasons. And, accordingly, it decreases if the complaints are unreliable. Such "assistants" with a negative rating can get banned themselves. The number of complaints increases and decreases depending on the rating. Assistants with a high rating receive a number of privileges.
Player ban in World of Tanks voice chat
Also, a player can use the blocking of a player who uses voice communication inappropriately: “spam”, shout or insult other people. To ban such a "violator", open the team window, find the nickname of this player and right-click on it. In the context menu, select "disable voice messages". Everything, now the voice of the offender will not be heard by you.
The Violation Notification System is available both in the Garage and right during the battle. The system works in such a way that you can choose a ready-made version of complaints. In a duel, this interface can be called up by holding down the Ctrl key (the button is set by default, you can set a different key in the game options) and calling the menu on the user's icon. The player cannot enter their comments.
Players are given seven options for complaints:
- Damage to allied players. Deliberate shots at their players. Random shots are not counted by the system.
- Insults and inciting ethnic hatred. Bypass censorship, insults and threats.
- Spam (messages that do not carry any semantic load). The player repeats the same phrase in the chat, which does not carry a semantic load, meaningless messages, advertising.
- Revealing the positions of allied players. Deliberate trolling and description of the positions of allied players.
- Inaction, botovodstvo. Departure from the game for a long time, the use of prohibited programs (a bot is a code that controls the tank itself).
- Pushing an ally. Pushing players out of cover, dropping them into cliffs, etc.
- Unsportsmanlike behavior of allies or opponents. A series of actions that interfere with the normal combat process.
Petitions in World of Tanks
There are also petitions in the game that are sent personally to the administration of World of Tanks. In them, the player can report a major violation. In addition to messages, you can attach a screenshot or video to the petition, which will show the violation or the use of third-party software. This method is the most efficient. And if the administration finds violations on such videos or screenshots, it immediately bans the player.
Sometimes we encounter violations of the rules in the game that interfere with the gameplay, distract from it and reduce the chances of winning.
Anyone faced with a similar problem may ask themselves: “How to deal with such hooligans, what to do in general in this case?”
First of all, in no case should you be like the violator and respond to him in the same way - since you will also be considered a violator. Keep in mind that we use all possible search methods to eradicate violations, but this takes some time. That is why each player who noticed the violation can personally influence the future of the offender and help punish him.
To facilitate communication and timely notification of violations to the Support Center, an in-game complaint system was created - “Complain”. The system is very convenient and easy to use: during the battle, you can provide information about violations, and we can take timely action. As a result, we process more complaints and punish dishonest players in accordance with the Game Rules.
You can complain about the following violations:
- incorrect behavior in the chat;
- unsportsmanlike conduct;
- forbidden nickname or clan;
- inactivity and bots.
Such a system is an effective and convenient tool for dealing with violators.
How the system works
Violation notification system allows you to complain about the player right in the battle. If you think that a player's actions violate the Rules of the Game, then always report it.
To exclude numerous unfounded complaints, a limit was introduced on their number - no more than 10 per day. "Unused" complaints do not carry over to the next day.
Principles for handling complaints
The processing of complaints from players and the subsequent punishment of violators are carried out in a semi-automatic mode. All complaints are checked to exclude the possibility of blocking an innocent person.
The initial processing of information takes place on the basis of complaints received, and then a detailed analysis of the situation is carried out: statistical data, message history, etc. are analyzed. Based on the results of the check, a decision is made to block violators. The degree of punishment and the term of restriction are determined by the current Rules of the Game.
Why is it important to use the system?
As mentioned earlier, the CPP conducts independent checks, however, thanks to incoming complaints, it is much faster to find the violator.
Thus, with the direct participation of players, the game atmosphere improves. Users who send complaints help others to avoid similar problems, and the guilty ones to realize they are wrong and treat others more respectfully in the future. Only by joint efforts can we make our game comfortable.
Statistics are collected on all incoming complaints, which helps to develop the system and make decisions about its updates and additions, as well as keep a complete history of violations of each player.
Thank you for sticking around and helping make the game even better.
Questions and answers
Why is the number of complaints not increasing?
The number of complaints has already been increased from 5 to 10, but we are still considering a plan to increase them further. We regularly analyze current statistics and, based on it, decide whether to increase the number of complaints and by how much.
How are the developers going to deal with players who, after the expiration of the restriction, will again violate the rules?
Users who are caught on systematic violations will receive punishments for a longer period, up to the permanent blocking of the account.
How is the violation confirmed?
All complaints that were submitted using the "Complain" system are processed by the Support Center. We cannot disclose our algorithm in more detail, so as not to give violators the opportunity to bypass it.
What to do if the existing complaints are not enough?
Try to complain only about the most ardent violators. If you are playing as a platoon, you can agree on who exactly will send the complaint, and you can also ask other players on your team to do this.
Will there be an option in the game to send a complaint to the whole team?
There are currently no plans to add such a feature. But if you have a suspicion that you have witnessed a contractual fight, feel free to send an application to the CPP.
What happens if I receive unfounded complaints? Is there any protection from this?
All complaints received are carefully reviewed. No restriction is issued for unfounded complaints. If you've received a ban but don't know the reason, contact the Support Center.
How to complain about a player who pesters me with invitations to a platoon / company? And the one who annoyingly writes me private messages?
At the moment, it is impossible to send a complaint from the Angara. If you do not want to receive messages from a certain player, add him to the ignore list. In addition, in the settings there is an option "Only accept invitations from friends."
And your store will not deceive?
No. We don't want to deceive you. We look forward to long-term cooperation and every client is dear to us.
By what criteria do you select your sellers?
All our sellers are certified by Webmoney and have been selling their goods for several years now. If sellers have a lot of bad reviews or there were attempts to deceive buyers, we stop cooperation.
Where do you get your goods from and why is it so cheap?
All goods, as assured by sellers, are purchased from registrars (if it concerns accounts) or from official distributors of digital products (keys, activation codes).
Can I request a replacement or refund if the product is not as described?
Yes! If the product turned out to be of poor quality or does not correspond to the declared one, you have the right to demand a replacement or a refund of your funds.
I bought a product, but there was a problem with it. Where should I go?
First of all, you need to log in to the oplata.info website using the mail that you specified when paying. Next, select the problem product in your personal account. When you go to it, the "Correspondence" tab will open. There you can state the problem. The seller is obliged to respond to it and solve all the difficulties that have arisen.
How quickly does the seller respond?
Usually in the daytime, the response of the seller does not make you wait (from 1 minute to 2 hours). At night, the waiting time may be longer.
I think the seller is trying to scam me. He requires the negative review to be removed in order to issue a replacement. What to do?
Do not delete your review under any circumstances. This is a violation on the part of the seller of the rules of service. Indicate to him that you are familiar with the rules and are not going to comply with this requirement until the problem is completely resolved.
Do you have discounts, bonuses?
Yes. We have a cumulative system of discounts. With each purchase, your personal discount increases. In addition, sellers usually give nice gifts for a positive review of a purchase. To do this, contact the personal correspondence on the site oplata.info.
AGREEMENT
By purchasing any product in our store, you confirm that you agree to the following rules:
- The warranty for digital goods is fully applicable and the seller is fully responsible for the goods put up for sale.
- In some cases, the seller sets the warranty period, which he necessarily notifies the future buyer in the description of the product.
- If the product description does not indicate the warranty period, the buyer has the right to consider the warranty as unlimited.
- If the seller in the description of the product indicated the requirement to record a video from the moment the payment was started and until the full check, you are obliged to fulfill his requirement. If you do not agree with this - we kindly ask you not to make a purchase.
- The buyer is obliged to fully read the description of the product. Pay special attention to the type of goods and the method of delivery.
- In case of problems or questions, the buyer is obliged after the purchase to contact only personal correspondence on the site oplata.info. Technical support of buyers is the seller only there.
- The site's online chat employee provides only preliminary support, helps the buyer make a choice, or answer questions just before buying.
Some complaints may not be considered by World of Tanks moderators. Let's see why?
After the introduction of the “Complain” functionality, applications sent to the User Support Center about violations of the following items are not considered:
- "Insults and provocations": insulting players in the game chat, obscene language, threats, etc.
- "Flood/Spam": multiple repetition of messages; sending messages that don't make sense.
- "The threat of real violence": Threatening physical violence or intimidating an opponent.
- "Fraud": any kind of fraud, for example:
- placing links to third-party resources disguised as the official resources of the project;
- sending users personal messages on behalf of the administration with a request to send their username and / or password;
- sending messages to project users on behalf of the administration with a request to install any software;
- dissemination of any information that may harm the users or administration of the project;
- pretending to be representatives of the project administration.
- "Unsportsmanlike Behavior": Intentionally blocking allied vehicles. Pushing allied vehicles under enemy fire, pushing them off cliffs, into water, etc. Intentionally causing damage to allies. (This violation is monitored by an automatic system, but you can also file a justified complaint through the "Complain" functionality.)
- « Forbidden nickname/clan » : nicknames that violate Clause 18 of Section 1 of the Rules of the Game and full/abbreviated (tags) clan names that violate Clause 20 of Section 1 .
- "Idle/Bot": the use of third-party software (bot programs, clickers, macros that control the keyboard, mouse, etc.), which allows you to perform game actions without the direct participation of the User.
Why are complaints about violations of the Game Rules not considered?
To prevent sending a lot of unfounded complaints, a limit has been introduced on their number - 10 pieces per day.
A player who decides to use the system automatically receives an unspoken "assistant rating". The rating is downgraded for unreliable complaints, increased for justified (confirmed by verification) and does not change for complaints that were not processed. Players with a low rating can be completely excluded from the system of notifications about violations.
The number of complaints that a player can file during a day (and a battle) is limited and depends on the rating. The system of rewards for useful messages and penalties for false ones is limited by the number of complaints that a player can send during the day. Unused complaints are not carried over to the next day.
The full functionality of the complaints system is available in battle and partially in the Garage. When filing a complaint, you can choose one of the ready-made options for complaints. To file a complaint while in battle, hold down the Ctrl key, right-click on the violator's nickname and select the required item in the menu that appears.