Not everyone in Russia knows that making an appointment with a doctor via the Internet is as easy as shelling pears. To do this, you need to go to the website of the clinic you are interested in or aggregator sites and leave a request in the required column.
This can be done quickly, but in order to register for the first time, you need to understand exactly how this is done.
Basic methods of remote registration
There are regional portals where you can choose a hospital in your city and federal ones. You have the opportunity to make an appointment with a doctor:
- On the clinic website.
- On regional portals.
- Through infomats.
- On the website of State Services (EPGU).
- Mobile application for IOS and Android – EMIAS on the website medihost.ru.
Registration is as convenient as possible; you only need internet access.
Who can use the service
An appointment with a doctor is available to all Russian citizens, foreigners and stateless persons. The patient must have a passport, SNILS and compulsory medical insurance policy. Moscow differs from regional resources; an appointment with a doctor via the Internet is made only with a policy that is attached to one of the clinics in Moscow.
What you need to have when applying to hand
After making an appointment with a doctor online and setting a visit time, you need to print out a coupon. Workers will see on the monitor the number of free and occupied places. The administrator will print out the coupon and give it to the treating specialist before you arrive for your appointment.
Having come by appointment via the Internet to the appropriate specialist, you do not need to contact the receptionist, but go directly to the doctor with a coupon, insurance policy, SNILS, passport, or other document confirming the patient’s identity.
How to make an appointment for a child with a doctor online
There is no need to visit a clinic, but to make an appointment with a child’s doctor online you will need:
- Certificate.
- Insurance policy.
- SNILS (if available).
To register a minor through State Services, parents or guardians must:
- Go to the State Services website.
- Log in using your username and password.
- Select the category: “My health” or hover over your last name in the upper right corner, then go to the tab of the same name.
- Select: “Visit the clinic.”
- Click on the “Get a service” tab.
- Enter your child's details correctly.
- Make a printout of the coupon.
If you cannot visit the clinic, you must cancel the visit through your personal account.
Registration via EMIAS
Making an appointment with a doctor through EMIAS provides the following advantages:
- Keeps records of every patient who has visited the hospital at least once.
- Maintain patient records in proper order, where all illnesses and histories are recorded.
- Opportunity to give personal recommendations.
- Write out necessary prescriptions.
Using the application, you can simply make an appointment with a doctor in Mos (public services portal in Moscow), you need to do the following:
- Enter your date of birth and policy number.
- Go to the section called “Services and Services”.
- Find the required specialist.
- Choose a visiting time that is convenient for you.
- Enter the date in the EMIAS calendar to receive a reminder.
Important! If you are not assigned to any clinic in Moscow, you will not be able to use the application.
About the service
EMIAS. INFO is a resource that began operating in 2013, allowing you to make an appointment with a doctor via the Internet, which initially was only informational. Now, it is included in the list of the most popular resources in the healthcare field.
Instructions
To make an appointment with a doctor, you need to download EMIAS from the EMIAS website. INFO. free and register:
- Click on the “Login” button.
- Go to the tab called “Registration”.
- Enter your email address.
- Get a password from EMIAS.
Registration is done once and there is no need to remember your password.
View recipes
Using the service, you can easily view all written prescriptions on the Medihost.ru resource.
First, you need to find a clinic at the place of registration that participates in the compulsory medical insurance program and will submit the following documents:
Adults.
- Civil passport of the Russian Federation.
- Insurance policy.
- SNILS (if available).
Children under 14 years of age.
- Birth certificate.
- Passport of a citizen of the Russian Federation (one of the parents or guardian).
- Child's SNILS policy (if available).
After submitting the documents, you will need to wait until the information is verified, this will take up to 1 week. Afterwards, the medical institution will notify you of the attachment. You will not be able to make an appointment with a doctor via the Internet if the compulsory medical insurance policy is temporary; you need a permanent one.
Which specialists can you register with online?
You can make an appointment with a doctor online:
For adults
- Therapist.
- Local therapist.
- General practitioner.
- Surgeon.
- Obstetrician-gynecologist
- Dentist.
For children
- Pediatrician.
- Local pediatrician.
- Child psychiatrist.
- Pediatric surgeon.
- Pediatric urologist-andrologist.
- Dentist.
If you are registered at one of the dispensaries, you can get access to a specialized physician.
Which specialists can’t you get to on your own?
You cannot make an online appointment with a highly specialized doctor, such as a neurosurgeon, endocrinologist, cardiologist, neurologist and other 2nd-level doctors. You can only get to them after appointing a therapist.
Why may they refuse to complete an application and receive a personal appointment?
A refusal to make an appointment with a doctor via the Internet may be due to the following reason: you previously filled out an application and did not show up for an appointment at the appointed time 3 times and did not cancel (it will be impossible to re-apply for 1 month).
Personal appointments may be refused:
- The information about your documents does not satisfy the medical institution.
- Incomplete data.
- The information provided differs from that provided when filling out the application online.
- The patient did not bring complete documentation or came without documents at all.
In the listed cases, refusal of the submitted application is inevitable.
How to view or cancel registration online
To view or cancel an appointment via the Internet on the State Services resource, you need to do:
- Login to your account.
- In the “My applications” item located below, everyone can see the list of previously submitted and completed orders for the provision of services.
- Select yours and click on it.
- A menu will open with detailed information on orders.
- If necessary, you need to cancel the order by clicking the blue “Cancel application” button.
Everything is simple and anyone can carry out such a manipulation.
Important! From October 2017, in most regional resources, it will be impossible to register with a doctor via the Internet; you must log in through the Unified Identification and Autonomous Authorization ( Unified system identification and authentication) through the EPGU portal.
How to call a doctor at home
To use the service of calling a specialist to your home, you need to go through authorization using the compulsory medical insurance policy on the EPGU portal in the “health care” section, select the clinic to which you are attached and the medical card, accurately fill out all the fields of the form, click on the “call a doctor at house".
If yours is not on the list of medical institutions, it means that a doctor’s call is currently unavailable at that time and day. To see the status of the application, you need to click on your name, “Call Log” will appear at the top right corner of the screen. All the information is there.
Required documents:
- Passport.
- A certificate entitling you to benefits (if available).
- SNILS.
- Compulsory medical insurance policy.
All documentation is provided at the beginning of the provision of services.
How to join an antenatal clinic
In order to be able to make an appointment with a doctor online, you must initially create an ECM at the antenatal clinic reception and write an application for attachment. For this you need the following documents:
- Passport.
- Compulsory medical insurance policy.
- SNILS (if available).
Today, it is not possible to be assigned to a antenatal clinic without personally submitting the necessary papers.
Cost of recording service
The service on government resources is free. If you register on the websites of private clinics, the price may vary; the cost must be clarified with each medical institution separately.
Where to contact if you have questions
If you have questions about using services through State Services and EMIAS, then in the help section you can find the answer or ask a question to the administration, and the phone number of the support service is also indicated there.
Video: Making an appointment with a doctor through government services
Making an appointment with a doctor in advance ensures that you can see the right doctor at a certain time, without having to wait in line for several hours. There are several ways to register for a clinic. It is especially popular. Through a single portal of public services, you can register not only yourself, but also someone close to you, for example, children, at the clinic. We will tell you how to make an appointment with a doctor through public services and what is required for this in this review.
The electronic registration on the public services portal is available to all citizens, regardless of their age. You can easily make an appointment for your child with the right doctor. It is enough to indicate in the electronic registration form the child’s compulsory medical insurance policy attached to the clinic. If you are not affiliated with the medical organization you plan to contact, you will first have to go through this procedure, otherwise it will be impossible. You can learn about all the nuances of registering a minor at a clinic through the government services website from this article.
- Important
You can make an appointment with a doctor at the clinic only if he is already attached to the medical institution you plan to go to.
What is required to register a child with a doctor through government services?
Before making an appointment with a doctor through government services, you need to register on the unified government services portal. There is no need to register a child; an account belonging to one of the parents is sufficient.. If you have never used the government services portal before, you will have to go through the registration procedure. This process will take no more than 5 minutes. Read how to do it in a separate article. To gain access to the electronic registry, a standard account is enough, to obtain which you need to indicate your passport data and SNILS in your personal account. Ideally, you should verify your account. Of course, an account with State Services is not the only condition.
To register a child for an appointment with a doctor, the following conditions must be met:
- Having an account on the public service portal;
- Compulsory medical insurance policy, old or new;
- SNILS (if available);
- The child must be assigned to a clinic.
If you need to make an appointment with a doctor through public services for a newborn child who is less than a month old, then you can use the mother’s medical policy or a temporary policy. If you haven’t given your child SNILS yet, you can do without it. The issue regarding attachment to a clinic deserves special attention. We are often asked... As a rule, the reason is that a person is trying to make an appointment at a clinic to which he is not assigned. You don’t know whether your child is attached to a medical organization or not? You can check this information through government services.
To obtain information about joining a clinic, follow these steps:
- Go to the “Service Catalog” section;
- Select the service “Information about attachment to a medical organization”;
- Click on the “Get service” button;
- Enter the child’s compulsory medical insurance policy number and click “Search”;
- On the next page the name and address of the clinic to which the child is attached will appear.
If it turns out that your child is not assigned to any of the clinics, then you need to go through this procedure. There is a separate article on our website about. It is worth noting that in order to be assigned to a medical organization, you will still have to personally contact the clinic’s reception desk. You must have your passport and compulsory medical insurance policy with you. If everything is in order with the attachment, then all that remains is to figure out how to make an appointment for your child with a doctor through government services. The corresponding step-by-step instructions are given below.
Instructions for registering a child for an appointment with a doctor through public services
Now we get to the main question. From the information above, it follows that in order to register a child for an appointment with a doctor, it is enough for one of the parents or other relatives to have an account on the government services portal. The only documents required are the compulsory medical insurance policy and SNILS (if available). Also, the child must be assigned to the clinic where you want to make an appointment. If all these conditions are met, use the instructions below.
To make an appointment with a doctor through government services, follow these steps:
- Go to the website gosuslugi.ru and log in;
- Open the “Services” section;
- Select the “My Health” section;
- Select “Make an appointment with a doctor”;
- Select the region in which you want to see a doctor;
- Indicate who needs to make an appointment with a doctor (another person), fill out the form with personal information and click on the “Next” button;
- Fill out the registration form (information about the patient, choosing a doctor, determining the clinic and appointment time);
- Check all the information entered and if everything is in order, click on the “Submit Application” button.
After completing the above steps, your electronic coupon will appear on the screen. It is not necessary to have it when visiting a doctor; however, you can print the coupon if you wish. This can be done on the screen with the recording result or later through the notification feed personal account. If necessary, you can either move it. When visiting a medical facility at the appointed time, you do not need to go to the reception desk or queue in front of the doctor’s office. To avoid questions from other patients in the queue, we recommend printing out a coupon indicating the office, date and time of the appointment.
Internet technologies are increasingly integrated into the daily lives of citizens. Now, with the help of popular medical and state portals and websites, every resident of the capital will be able to make an appointment with a doctor via the Internet in Moscow.
On such portals you can obtain the necessary certificates, extracts or apply for a trip to a sanatorium. Services are available to Muscovites who have a compulsory medical insurance policy and are affiliated with one of the capital’s many clinics.
Through Moscow government services, you can keep up to date with the latest medical news, make an initial or repeat appointment with a medical specialist, and receive information about all Moscow doctors. Modern technologies Now they stand guard over the health of citizens and help make medicine easier and more accessible to everyone.
What do you need to make an appointment?
Also, in order to join the electronic queue for a consultation with a selected specialist online, you will need a valid compulsory health insurance policy.
Attention! A necessary condition for the provision of the service is that the compulsory medical insurance document must cover the insurance territory of the city of Moscow.
If the policy was obtained in another region, you will need to contact the Moscow City Compulsory Medical Insurance Fund (MGFOMS) to change the service region and make a note about your actual residence (registration) in the capital. While your policy is being processed, appointments with doctors in Moscow clinics will be available through the Appointment Service.
Ways to make an appointment with a doctor
To make an appointment with a doctor online in Moscow, users are given several options to choose from.
Through public services portals
To receive government services on any of the portals, you will need to create or register on the portal of the Unified Medical Information and Analytical System (UMIAS).
Registration on one of the public service portals (PSP):
- emias.mos.ru is a quick appointment with a doctor of any specialization;
- mos.ru - Moscow website of public services;
- on the Medihost website you can make an appointment with a doctor not only in medical institutions in Moscow, but also in the Moscow region (Zelenograd, Khimki, Troitsk, etc.) and other regions of Russia.
- EMIAS.INFO is the leading Internet channel for providing online services in the field of digital healthcare in Moscow.
A note about attaching a compulsory medical insurance policy to a Moscow clinic - an appointment with a doctor for a child or an adult is possible only if the clinic has a card and determines whether the citizen belongs to a specific medical area.
Via mobile applications
You can now make an appointment with a doctor under your compulsory medical insurance policy using mobile application"EMIAS". You just need to download it for iOS, Android and install it on your smartphone.
With this service you can:
- make an appointment with a primary care doctor;
- turn on the “reminder” and check current appointments with doctors;
- change your appointment time or cancel it;
- store all necessary medical information (health information, list of prescribed medications, etc.).
Using a telegram bot
You can also make an appointment with a dentist, otolaryngologist or urologist using the Moscow city telegram bot MosUslugiBot or @EmiasInfoBot. These programs operate online and schedule patients for appointments using their compulsory health insurance policy number and date of birth.
You can find these robots in the Telegram messenger if you enter the name in the search bar: @MosUslugiBot or @EmiasInfoBot.
Also, a telegaming bot can:
- remind about available appointments (the day before the appointment and 2 hours before the scheduled visit);
- help cancel or reschedule your appointment.
By phone
For those who are used to making appointments with doctors by phone, there is a 24-hour appointment service: +7-495-539-30-00.
By dialing this number, every Muscovite who has a compulsory medical insurance policy and is assigned to a clinic will be able to:
- make an appointment with a primary care specialist;
- adjust the time and date of the appointment (postponement);
- refuse a visit to the doctor (while maintaining the referral);
- receive consulting services.
Personal appeal
When visiting the attached clinic in person with the administrator using the infomat.
To register, you will need to know your compulsory medical insurance policy number. Pre-registration is made 14 days in advance. After choosing a convenient time for an appointment with a specialist, you need to get a coupon from the information desk or the receptionist.
Instructions for registering through the mos.ru portal
Online appointments with doctors in Moscow clinics are quite simple. Let's consider step by step instructions using the example of Moscow government services:
How to change the date and time of an appointment?
If your plans change and your doctor's appointment needs to be canceled or rescheduled, you can also do this online.
The procedure for changing data about an upcoming consultation is as follows:
- Login to the desired site.
- Selecting the appropriate service.
- Entering the patient’s personal data (health insurance number, date of birth, medical institution, etc.).
- Canceling an appointment or rescheduling an appointment date or time.
It is important to remember that you can change your appointment time if:
- the time for providing the service has not yet arrived;
- There are free places and temporary “windows” for rescheduling a visit to the doctor.
If you decide to make an appointment online at a clinic or children's hospital in Moscow, remember that this service is provided for free. Whatever portal, site or service you choose, this service cannot be paid. Otherwise, it is worth recording this fact and sending an application to the competent authorities.
How to cancel or reschedule an appointment with a doctor?
The portal for remote appointments with a doctor, emias.info, is available to residents of Moscow.
The site provides users with the opportunity not only to schedule an appointment, but also to find out doctors’ schedules, find a medical facility, the nearest insurance company office, and also sign up for a medical examination.
The process of obtaining an admission voucher
The main component for registration is the presence of a compulsory medical insurance policy. You must also be attached to a medical institution that participates in the compulsory medical insurance system. Without fulfilling these points, obtaining a coupon is impossible. After this, you can begin to design it.
Go to the website https://emias.info and on the main page, enter the policy number and date of birth in the appropriate field, then click “Sign up”.
To get to first-line doctors, you need to choose his specialty. And also after that decide on the date and time for the visit.
If you contact a 1st-level specialist, you will receive broad-spectrum medical care. After this, you can get a referral to a specialized specialist, if necessary.
To make an appointment with a 2nd-level specialist, you need to go to the “My Referrals” section, select a procedure or a doctor and decide on the date and time of the visit.
After choosing a specialization, a list of doctors will open, where you will be able to select a specific healthcare worker. For the patient’s convenience, the next available date and time will be shown next to the last name. Next, the calendar will load, in which all available days for recording will be highlighted. Having decided on the date and time, check the data and complete the procedure with the “Register” button.
The user can print the received coupon at home. If this is not possible, print out a coupon at a special terminal before your appointment.
Bottom line
The Moscow electronic registry Amyas Info provides the opportunity to plan a visit to the doctor, choosing a convenient time and without contacting the registry of the desired clinic.
The site is convenient and easy to use. Residents of the capital and region can not only receive practical assistance, but also informational assistance. There is a lot on the site useful information about digital health, some statistics, and health news.
The only drawback of the portal, like most electronic registries, is that not all real coupons are listed on the website. A potential patient may still find themselves having to make an appointment through traditional means.
You can make an appointment with a doctor at a clinic via the Internet in Moscow for about three years now, the system has been working and has proven itself well. Of course, it is possible to sign up through information terminals at the clinic, but it is more convenient to do this online on the EMIAS website or on the mos.ru portal.
Basic ways to make a remote appointment with a doctor
- The mos.ru portal is convenient to use if you already have one Account, otherwise you will have to register. After registration, you need to select: “Services” / “Health” / “Make an appointment with a doctor, cancel and reschedule an appointment”
- Website emias.info - without any registration, you can enter the policy number, date of birth and immediately proceed to choosing a specialist
- Mobile applications EMIAS and Moscow State Services, in versions for iOS and Android
Making an appointment with a doctor at the clinic, what is needed for this
You will need a compulsory health insurance policy registered with the Moscow Compulsory Medical Insurance Fund (MGFOMS). You can check your existing policy by entering its number on the official website: mgfoms.ru/chastnye-lica/proverka-polisa
You must be assigned to a clinic. Without this, even if you have a policy, you will not be able to get an appointment. If you don’t know where to go, the EMIAS website has a convenient form for finding the nearest clinic at your home address: emias.info/clinics
Instructions: how to make an appointment with a doctor online on the EMIAS website
Go to emias.info and follow these three steps:
After the policy information is sent to the system, a new screen will open, in which follow the following steps:
The registration has been made and you can print the ticket.
Keep in mind that some clinics may require you to print a coupon from their information machine - check with your clinic. Don’t be upset if you don’t have a printer; printing a coupon at the clinic before your appointment won’t take much time.
If your plans have changed, you want to delete or transfer an appointment, enter your policy number on the EMIAS website and you will see a list of all your active appointments with doctors.
Attachment to a clinic online
On the mos.ru portal, the service “Attachment to a clinic” is available. To register with a clinic, you don’t have to visit it; everything can be done from home.
It became possible to make an appointment with a doctor three days after registration; previously, five days were allotted for the registration procedure. For me personally, the opportunity to make an appointment with a doctor was available the very next day after submitting an online application for attachment. This service available to persons who have reached the age of eighteen and have a valid Moscow compulsory medical insurance policy.
Which specialists can you make an appointment with online (on your own)
Below is a list of first-line specialists for adults:
- Local therapist
- Therapist
- General practitioner (family doctor)
- Surgeon
- Urologist
- Obstetrician-gynecologist
- Otorhinolaryngologist
- Ophthalmologist
- Dental surgeon
- Dentist-therapist
List of first-line specialists for children:
- Pediatrician
- Local pediatrician
- Pediatric otolaryngologist
- Pediatric ophthalmologist
- Pediatric surgeon
- Pediatric dentist
You can get to other doctors by referral from one of the first-line specialists. As a rule, you first need to contact your local physician or pediatrician.
To make an appointment with a dentist or gynecologist, if they are not on your list of first-line doctors (when making an appointment on the website), you must be attached to the appropriate clinic - dentistry or antenatal clinic.
List of doctors you cannot make an appointment with on your own (referral required)
- Chiropractor
- Allergist-immunologist
- Geneticist
- Oncologist
- Cardiovascular surgeon
- Thoracic surgeon
- Maxillofacial surgeon
- According to medical and social examination
- Anesthesiologist-resuscitator
- Functional diagnostics
- Hematologist
- Gastroenterologist
- Reflexologist
- Dermatovenerologist
- Infectious disease specialist
- Psychotherapist
- Psychiatrist-narcologist
- Pulmonologist
- Cardiologist
- Radiologist
- Occupational pathologist
- Coloproctologist
- Neurologist
- Neurosurgeon
- Nephrologist
- Rheumatologist
- Traumatologist-orthopedist
- Phthisiatrician
- Physiotherapist
- Mammologist
- Endocrinologist
- Endoscopist
- Sports medicine
- On hygienic education