There are problems in any game, and it's especially disappointing when they arise in such a popular and beloved strategy by many as World of Tanks. Some of them you can solve on your own, but sometimes there is no other way out than to contact the User Support Center. You can write to them around the clock - support works 24 hours 7 days a week.
You need to write to technical support here
What are the most common problems?
Before you write anything, you need to determine what problems you have. All requests and messages that come to technical support are initially processed by urgency and complexity. Those that require an immediate solution are received by specialists within a few hours. If the issue is not urgent and the user can resolve it on their own without support, a response may be received within two weeks.
As a rule, all users have difficulties of a similar nature. It:
- The user cannot log into the account, as control over it is completely lost.
- Payment failed. The payment was made, there are all confirmations of the payment, but the gold did not appear in the game.
- It seems to the player that something is wrong with his property - gold disappears, equipment changes, tanks disappear somewhere.
- Technical issues - the game stopped running or crashes at the most inopportune moment.
- When a player violates the rules of the game, he receives a punishment, but wishes to appeal it.
- Difficulties that arose due to the fault of other players.
- I would like to ask...
Account in World of Tanks does not start
Losing control over your account is the most common nuisance. It is connected, most likely, with the loss of control over the mail. This could happen if your mailbox was hacked. Therefore, in order to solve this problem, you should:
- Restore mail.
- Change password for mailbox so that the cases of stealing your "soap" are not repeated.
- Change the password for the account in the simulator. The account must be linked to mobile phone, then it will be much easier to restore your rights over your account.
In parallel with these actions, be sure to submit a ticket to the Customer Support Center, describing in detail what happened. To apply for the loss of control over your account, you do not need authorization, you just need to fill out the application form. This is not an urgent issue, so expect a response within two weeks.
Achtung: the gold is gone!
The next problem is also not uncommon. You made a payment, but the gold never arrived. Where could it have gone, and what should be done? To begin with, check whether exactly 24 hours have passed since the payment was made. Sometimes it takes a day for the gold to be credited to the account in the account.
If much more time has passed, then you need to notify the Support Center. Great, if you have a receipt (when paying through the terminal), then you can contact the service organization and find out why the payment failed.
If the payment went through, but the gold was not received into the account, you need to contact technical support. To do this, open the "financial issues" section, find "Failed payments" and fill in all the columns. After sending the application, the issue should be resolved within two days.
Frame World games of Tanks
What to do if tanks and experience disappear
If it seems to you that something happens to your tanks, experience, equipment or other game property, it disappears somewhere, or someone steals it, then you need to:
- Make sure that this is really so, and not you think.
- Contact technical assistance.
Explain in detail why you have suspicions, it is desirable to have evidence of the loss on the screen shots. The complaint will be considered within two days.
The game crashes, does not load, does not work
All of these problems are technical and should be submitted for resolution. The form is filled out by logging into the site. It's great if you managed to make a screen, or somehow fix problems in another way. In any case, they should be described in detail.
To check if the problem is really in the game, and not in your computer, you need to check the drivers, operating system, Internet connection. This information may also be required for the User Action Center. A special WGCheck utility will help you get the necessary information.
Problems - write to the Technical Assistance Center
You are punished!
If you violated the rules of the game and were punished, most likely, there will be no sense in appealing the punishment. Any player must abide by the rules and be prepared for retaliatory action if they are violated.
If you have been hurt because another player has disrupted the game and you want to be rehabilitated, it makes sense to apply. The administration fundamentally does not consider the problems that arise between users who are members of the same clan.
Important: if your complaint is described in the "Complain" section, then the punishment will not be lifted.
If your complaint is not described in the complaints section, then you can write about it within a week from the moment of its occurrence.
These requests are considered indefinitely, as an individual approach is applied to each issue.
I want to ask
Cases when a user just wants to ask something are not uncommon, but it is not always worth writing to technical support. First of all, use the forum, perhaps the answer lies on the surface. If the study of the forum did not bear fruit, contact support. But remember that the answer will not come quickly.
Important: Do not write to technical support on the same issue several times. All appeals are considered in turn, and the same questions from one person are combined into one, with the assignment of the date of the last appeal to him. Thus, your question will be sent back to the very end of the queue.
The letter does not reach the mail
If you are emailing [email protected], and in response you receive a message that the letter was not delivered, and all replies sent directly from your mailbox will be lost, which means you should write from another mailbox until the issue is resolved. But it is better not to use mail, but to fill out an application for the service.
In this article, I will try in a popular science: teethhappy: style, I will try to explain where phenomena such as:
- "10 leaks in a row in random WTF ???"
Why does one team have a 95% chance of winning and we have none?
Why won't they balance teams by skill?
And so on.
First of all, I would like to ask you if you have ever seen a random player with a win percentage of 56% or higher? Not clan players who got this percentage in companies and sometimes platoons, but a random player with such a stat? - No?
Or have you ever seen a player with a stat below 43% of wins? I for my 16 thousand fights never.
The question arises why?
- I answer, because in the game there is an artificial averaging of the percentage of victories among the players.
You spent 10 battles in the company, won 10 victories, and moved to random?
Wellcome to the finished team of deer! average your statistics, how many fights you won, exactly the same number you will lose, in a team that is not able to win under any circumstances.
And how many times have you seen the bottom of the team on Is7 with an efficiency of 600 and a percentage of wins of 45%? And at the same time, you have a 65% chance of winning. This player was at the minimum threshold, and he begins to be assigned to the winning team, to raise his status.
Or, for example, a week ago I had 60% of wins on Foch IX, and today it’s already 55%, what’s the matter? Am I playing worse? No, it's just that the percentage of victories is too high on this tank, and it starts to be thrown into such batches in which it stands at the bottom of the table, in a team of seals that slap the keyboard with flippers.
I even began to have a suspicion that sometimes these are not people at all, how can a person play SO badly?
A person cannot shoot without moving, a person cannot tank backwards.
Let me give you a vivid example.
A "man" on a tank destroying everything in the world ended up in a battle where he is the ONLY one on a level 10 vehicle.
Any "reasonable person" would bend down all living things in this situation and take away 2 buckets of medals and a record of experience to boot.
Once a Serb was asked why you don’t make a skill-based team balancer?
To which he replied
- We do not make a balancer, so as not to infringe on those who play well, have grown a skill, you have the right to bend (s)
Seems like a logical answer, right?
And now let's think about how often do you see a player "growing" a good skill in random battles?
A normal extra without a platoon with the same two extras in a random never "bends over", because he knows that he will immediately become a victim of the system of averaging the percentage of wins.
And how many extras are there who do not upgrade the technique themselves, but transfer free experience, so as not to spoil this very percentage of victories for themselves?)
Why don’t they bend down with their mighty skill?) And the fact that you can’t argue against the system, you drag the battle with a team of crayfish, in the next battle they will put even more finished crayfish into your team.
And thirdly, no one says that Folders would play with Folders and Crayfish with Crayfish.
The idea is that the chance of winning in each battle is as close to 50% as possible.
They gave a platoon of extras to one team, give the same to another, why not?
Why is it impossible to make teams of crayfish and deer extras, but both are equal in strength?
Why do we need a win percentage averaging system?
And then, that the very last Alyoshka, a first-grader, if he completely stops winning, he will abandon the toy and go somewhere else.
And the outflow of players, even crooked and wretched, is unacceptable.
Since in the scheme of any MMO, as in nature, all creatures are needed.
Noobs, nerds, and especially those who invest loot (Realshchiki).
Noobs are needed so that there would be nerds who bend them, some noobs are offended and begin to pour in money to carry out revenge on the entire cruel virtual world.
Along the way, they also begin to bend the noobs, receiving aesthetic pleasure.
But Tanks is a different case, here the noobs are on both teams, the question remains which team will have fewer of them.
Are there really not even tissue paper tanks that existed only in plans?
So far we haven't found anything.
Sergey Borisovich, what do you personally think - "passing" tanks are world problem of Tanks or not?
No, this is not a problem with the game.
After the introduction of the expected HD graphics, will you introduce support for multi-core processors? After all, if not, then users with dual-core processors and a low frequency will not be able to play tanks.
Support for multi-core architectures has already been implemented in World of Tanks, we have talked about this many times already.
Developers, will there be a difference in dynamics if in one case the tank stopped and drove off, and in the other case it stopped for a moment, fired a shot and drove off?
No, it won't make a difference.
Why is there no Type 89 in the Japanese branch? It would be ideal for starting the heavy tank branch. And since this is the first production tank in Japan, I would like to see it in the game.
We have saved it for now, however, with the branch of heavy tanks, everything is rather difficult there, since at the middle levels it is a failure - there are no vehicles.
Recently, in a new patch for aircraft, a chic map called the Eastern Front was introduced. Looks damn cool. Do you have any desire to make the same map for tanks?
Maps for tanks and planes have their own differences. For example, on airplane maps, they look coolest at long distances. Tank maps - on the neighbors. Based on this, direct borrowing is not possible. However, there will be cool maps in the World of Tanks, but they will be somewhat different.
Sergey Borisovich, please tell me, are there any candidates among the active premium tanks now to repeat the fate of the forever deceased?
If there are such candidates, no one will say anything in advance.
Do guys from Minsk take part in the creation of aircraft? Are there people who have gone completely from creating World of Tanks to creating aircraft?
The answer to both questions is "yes".
Good evening. There was a question about the increased waiting time. Increased from thirty seconds to two minutes.
We find out the reasons, the question will not be forgotten, we will figure it out.
Will the World of Tanks engine be changed to a more modern one?
What will come first - the Japanese or the German new tank destroyers?
High probability of getting the Germans first. Sake will come later.
What about T18? It seems that they wanted to transfer him to the third level. When can we expect this, in 089?
Don't know, don't know.
Dear developers, you recently said that 3.0 shaders will be introduced into World of Tanks, just like in airplanes. How will this innovation affect those players who play on calculators? Will you make shaders disabled and will you optimize the game for weak video cards and other components?
There was a rather punning question, but I'll ask it anyway. It is known that if a shell pierces a tank, there is a possibility of damaging the crew, since it (the crew occupies) a certain volume inside the tank. But since the Japanese are thinner, will this difference be taken into account?
This difference is very small and is not taken into account.
Was the map called "The Wall of China" created exclusively for the Chinese, or will all other players also be able to fight on it?
Someday they definitely can.
Is there any chance of seeing the Walker Bulldog M41 in World of Tanks?
Yes, there is a chance to see this car in the game.
If some premium tank's stats drop, what do the developers do - upgrade it or simply remove it from sale?
Apai, of course, within the limits of the possible.
Will the global network remain the prerogative of clans, or will even simple clanless players be able to participate in it?
At the moment, we don't have any good options, and those that we have can become exploits for clans. As soon as we find a suitable option, we will immediately inform you.
Do the developers have an ideal value for the nations introduced into the game (including prefabs and so on)?
Yes, we have already talked about this. Eight nations is ideal.
Question about - will you redo the design of this program?
I can't give an exact answer as we don't work on this application.
Due to the introduction of Japanese tanks, will the corresponding national Japanese voiceover be added? Very eager to listen.
This is quite likely.
At the moment, according to unofficial statistics, the percentage of victories for tank 112 is very high. What do you think, what is the reason for this - with its increased characteristics or simply with the fact that so far the players have not learned how to pierce this car? As, for example, it was the same with Super Pershing, when almost everyone fired at his NLD.
We do not comment on unofficial information.
Will the plane token feature be extended until the game is released?
We'll see a little later...
What percentage of players constantly lives on the official forum of the game? Do you have such information? Thanks in advance for your reply.
Approximately several hundred thousand, which is equal to one percent of all players.
Will World of Tanks work on changing the hangar? The same icons and other elements have not changed in three years.
Yes, we will change.
At first, the developers nerfed the art due to the fact that there was a lot of it in random battles. Due to the nerf, the amount of art in the random house decreased and a huge number of tank destroyers went hunting. it would be logical to assume that the next step for the developers will be a nerf of tank destroyers, and then a nerf of TTs.
We will not nerf tank destroyers. We will not limit the number of tank destroyers in battles.
Devs, can you give players the ability to turn on the old stats window for each player? For everyone to decide what he likes more.
We will not return the old statistics.
Good evening developers. There were two questions.
What do you think about the visual display of the camouflage net? It would be cool.
And the second question. If you visually display a heavy lining, then gameplay changes in its operation will be required, since in the place where it is installed, the thickness of the tank’s armor increases. What do you think about this?
We have been thinking about the visual display of the grid for a long time, but it is quite difficult to implement from a technical point of view.
But the lining is not a lining, it is located inside, and therefore protects only from high-explosive shells.
After world updates of Tanks 0.8.8, tanks on some maps began to glow with a dark, oily tint. Is this just a bug or a feature of the game?
It's just a normal lighting effect.
Developers, is the imminent release due to the fact that competitors have already agreed with Sony and are releasing their projects on this console?
We started negotiations with Microsoft two years ago, I think the answer is clear.
Do the developers have a list of equipment that will be introduced in ?
And the second question - is the medium tank of the ninth level already ready, which will be included in the alternative, recently introduced branch of medium tanks of the USSR?
The list of equipment is ready.
ST USSR is not ready.
Will there be a feature to disable battle chat in the future? For example, so that you can turn off messages from allies or opponents.
No, this feature is not planned.
Sergey Borisovich, please tell me which vehicle has the most polygons in World of Tanks?
And the second question - with which tank did you have the most problems when it was introduced into the game?
As far as I remember - some kind of American ART SAU.
Most of the problems were with Object 704, we even had to go to Kubinka for measurements.
Many players already know that in the future you will introduce the ability to upgrade tank hulls. So, will it be introduced all at once or in the same way as it happened with the alteration of maps for a new render - in stages?
Of course, in stages, since at once, in one fell swoop, it is not possible to redo all the available equipment in the game.
Please tell me which levels are the most popular in World of Tanks? And do you set yourself the goal of making an even distribution of players across all levels?
Most tankers play at level 5-6. We are quite satisfied with this.
Why, if the tank catches fire, the crew does not immediately report this event, but prefers to list all the damage? It would have been better if the fire had been discussed first.
We will not change the order for the sake of checking "there is a fire or not." Look at the damage panel.
Question about the fact that you removed the T-50-2. So you say that this tank played a completely different role in battle. In this case, it would be logical to remove Churchill III, who also did not fight with tanks, but was used as an infantry support tank, which, as you may have noticed, we do not have in the game. Is it logical?
With the T-50-2, the situation was completely different, since this machine turned out to be completely different from itself.
Is the information that the appearance of the game will be changed in the direction of greater prettiness true in the future?
Yes, we are preparing an improved version, but there will be no announcement yet.
Will more detailed models of destroyed tanks be introduced, with the preservation of all game events in battle? Let me explain. For example, on the T-34 I was hit ten times in the forehead, but after the tank was destroyed, its destroyed frame is static, that is, without traces of the battle that just took place. Will it be fixed?
Models of destroyed tanks will be more diverse, but I can’t guarantee the preservation of penetrations, since this is quite difficult to implement technically.
That's it, tankers, I'm done, see you when the developers have enough answers for the next release.
Good battles!
What to do if the game suddenly stopped running or began to “crash” at the most inopportune moment? Who will help to deal with the loss of gaming property? Where do you go if you've lost control of your account?
Some users, especially beginners, when faced with a problem, choose the wrong course of action. Asking for help often takes the form of a post on the game's forums, sometimes in a thread dedicated to discussing completely different issues. Someone writes private messages to the developers, someone asks questions in the game chat. Unfortunately, none of these methods will help the player in his trouble. If you carefully read the forum, it is really sometimes possible to find advice on solving problems that have arisen. But still, the most reliable means was and remains to contact the User Support Center, which works around the clock and seven days a week. The player only needs to send an application.
All tickets received by the User Support Center are divided into categories depending on the problem that the user has encountered. Let's take a quick look at how a person who applied for technical support, depending on what the reason was.
1. Lost control over the game account
AT this moment This is one of the most common problems, so let's start with it.
As a rule, loss of control over the account is associated with hacking. Email user. If you have lost control of your mail, the first thing you need to do is contact the support service of the mail service you use to restore your mail. Otherwise, the attacker will again be able to take over the game account. Restoring control over mail is one of the main conditions for recovering an account in the game (password recovery in the absence of a link to a mobile phone, as well as linking to a phone, is carried out using a mailbox).
At the same time, you need to apply to the User Support Center. Describe in it everything that happened, as well as any steps you took to regain control of your account. Use this guide to apply to the User Support Center . Please note that you do not need authorization to file a claim for loss of control over your account. All you need to do is complete the application form. After that, be patient and wait for a response from a specialist. Applications in this category are usually processed within two weeks of submission.
More information on control recovery actions and security measures can be found.
2. You made a payment, but no gold was received on your game account
Please note that payments may be delayed up to 24 hours.
If you made a payment through a payment terminal, first of all you need to contact the organization that serves it. You can find the phone number of such an organization either on the payment receipt or on the terminal itself.
If within 24 hours the gold was not credited to the account, send a request to the Customer Support Center, section "Financial issues" > "Failed payments". When applying, it is important to fill in all the information fields.
The term for consideration of the application is usually two days from the date of submission.
You can get additional information on financial matters.
3. You think that something is wrong with your gaming property
Before writing an application, we strongly recommend that you familiarize yourself with. It can help you figure out for yourself what happened and, more importantly, whether it happened at all. If you have read this material, but are still sure that something is wrong with your property, please contact the Customer Support Center. The application is considered within two days from the date of submission.
4. Are you experiencing technical issues?
After logging in to the site, fill out the application form. This should be done as detailed as possible, but avoiding obviously unnecessary details. If you fixed the problem in the screenshot, you can attach this screenshot to the application.
To better understand the situation, the Customer Support Center may request diagnostic information about your computer, operating system, drivers, game client integrity, and if there are network problems, Internet connection diagnostics.
You can get the necessary information using the special WGCheck utility. Instructions for its use are available.
5. You suffered because of a violation of the Game Rules by another player, or you were a violator and want to appeal the punishment imposed by the administration of the project
We want to warn you right away: employees do not consider applications for violations of the Game Rules listed in the "Complain" functionality. You can report such violations only through the "Complain" functionality. You can learn more about how to file a complaint about a gaming violation in this article.
Please note that restrictions imposed on your account by the automatic damage tracking system for allied vehicles and through the "Report" functionality are not subject to appeal.
You can read the full list of actions prohibited for World of Tanks players in the game's official forum.
An application for an appeal against a punishment can only be submitted in the first person. This means that reports that the rules were violated against your friend and your friend asks to appeal the punishment will not be considered.
In addition, applications for conflicts within clans are not considered. These are the internal affairs of the clan members, in which the administration does not interfere on principle.
Applications for appealing restrictions are considered on an individual basis, the consideration period depends on the complexity of the situation and the workload of the User Support Center.
A complaint about a violation of the Game Rules, not listed in the "Complain" functionality, can be filed within seven days from the date of the violation. Complaints about earlier events will not be considered.
6. Do you have general questions about World of Tanks
Before asking a question to support staff, we recommend reading. It is possible that the answer to your question has already been given in one of the topics.
If you do submit an application, it will be considered on a first-come, first-served basis.
Remember another important rule. If you send the same type of requests to the User Support Center, then each new request will be merged with the old one, and the consideration period will start counting from the moment the last one was issued. Thus, by your manifestation of impatience, you will only delay the process of solving the problem.
We wish you good luck on the virtual battlefields and resolve all the difficulties as soon as possible!
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All goods, as assured by sellers, are purchased from registrars (if it concerns accounts) or from official distributors of digital products (keys, activation codes).
Can I request a replacement or refund if the product is not as described?
Yes! If the product turned out to be of poor quality or does not correspond to the declared one, you have the right to demand a replacement or a refund of your funds.
I bought a product, but there was a problem with it. Where should I go?
First of all, you need to log in to the oplata.info website using the mail that you specified when paying. Next select in personal account problem product. When you go to it, the "Correspondence" tab will open. There you can state the problem. The seller is obliged to respond to it and solve all the difficulties that have arisen.
How quickly does the seller respond?
Usually in the daytime, the response of the seller does not make you wait (from 1 minute to 2 hours). At night, the waiting time may be longer.
I think the seller is trying to scam me. He requires the negative review to be removed in order to issue a replacement. What to do?
Do not delete your review under any circumstances. This is a violation on the part of the seller of the rules of service. Indicate to him that you are familiar with the rules and are not going to comply with this requirement until the problem is completely resolved.
Do you have discounts, bonuses?
Yes. We have a cumulative system of discounts. With each purchase, your personal discount increases. In addition, sellers usually give nice gifts for a positive review of a purchase. To do this, contact the personal correspondence on the site oplata.info.
AGREEMENT
By purchasing any product in our store, you confirm that you agree to the following rules:
- The warranty for digital goods is fully applicable and the seller is fully responsible for the goods put up for sale.
- In some cases, the seller sets the warranty period, which he necessarily notifies the future buyer in the description of the product.
- If the product description does not indicate the warranty period, the buyer has the right to consider the warranty as unlimited.
- If the seller in the product description indicated the requirement to record a video from the moment the payment was started and until the full check, you are obliged to fulfill his requirement. If you do not agree with this - we kindly ask you not to make a purchase.
- The buyer is obliged to fully read the description of the goods. Pay special attention to the type of goods and the method of delivery.
- In case of problems or questions, the buyer is obliged after the purchase to contact only personal correspondence on the site oplata.info. Technical support of buyers is the seller only there.
- The site's online chat employee provides only preliminary support, helps the buyer make a choice, or answer questions just before buying.